We ship our ordered products anywhere in the world by DHL. It takes 1 to 2 business days to send the tracking number. Then the shipments take 5 to 7 days depending on which country you are in.
Frequently Asked Questions
How can I track my order?
We provide detailed tracking on the shipment of our products. Our clients can do the follow-up through DHL, at the following link: https://www.dhl.com/global-en/home.html
What's the refund policy?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
What's the return policy?
You have 30-calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
If I make a purchase and an item goes on sale within 30 calendar days can I ask for a refund?
We will honor any sale price on sales from our website for purchases made within 30 calendar days of the effective date of the sale. If you have made a purchase and an item goes on sale within 30 calendar days you may be refunded the difference in price by filling out our contact form. This Price Match Guarantee is only available for orders made on www.kankaygrills.com and only for sales listed on www.kankaygrills.com. Third-party, marketplace, or dealer sales or prices will not be honored under this guarantee. Additional terms and restrictions may apply.
I need help placing my order, can I contact you?
Contact us for questions, concerns, or comments. Our customer service team will help you with whatever you need! All emails will be answered within 1 to 2 days (business days).